A few comments from our clients
To add to Hospitality Services extensive training portfolio, we were looking for a nationally recognised training course in customer care that was tailored for the hospitality industry, which was interactive with a balance of theory based information and practical exercises. We sourced Welcome Management which is facilitated by Anne Price .
It is important that we have the right people to facilite these courses and Anne is definitely the right person. Anne has been successfully delivering this course to our staff for a number of years. A quote from one of the course delegates "Great Course, first course I have been on in years where I have gone away positive about the future" This course has supported our managers in their understanding of business plans and objective setting along with setting a customer service strategy and is assisting us in our goal to be a top 20 University by 2010.
All staff who attend courses have to complete an evaluation form and
Anne consistently receives 100%, I have no hesitation in singing her praises and recommending her services to others.
Yvonne Pinto
Training Manager
University of Exeter
Anne Price has delivered Welcome to Excellence training on behalf of South West Tourism since 1998. Anne is licensed to deliver Welcome Host, Welcome Host Plus, Welcome Management, Welcome E-Business and Lead Motivate and Succeed.
Anne is also the Master Trainer for Welcome Host and Welcome Host Plus for the South West and delivers trainer briefings for new trainers and monitors the performance of existing trainers under this remit.
Welcome to Excellence is one of the leading customer service training programmes in the UK and is unique is being the only customer service training programme endorsed by and strategically operated by the Regional Tourist Boards. Almost 300,000 participants from customer-focused businesses have participated since its launch in 1993 making it by far the biggest customer care programme of its kind.
Welcome to Excellence is primarily targeted towards the Hospitality, Leisure, Travel and Tourism sector, although it is also delivered to other service sector organisations.
During her time delivering Welcome to Excellence courses, Anne has built up an in depth knowledge of the Tourism industry and successfully uses this knowledge in case studies, scenarios and offering advice to delegates during the courses.
Anne is a very well respected trainer within the South West and indeed nationally where she represents the South West as a Master Trainer. Anne is incredibly knowledgeable in the subject areas of the courses and delivers the courses with great enthusiasm and energy! She successfully maintains the interest of the delegates and can always be relied upon to run the courses in a professional manner.
South West Tourism are privileged to have Anne amongst their team of trainers.
Helen Jones
Training Co-Ordinator
South West Tourism
Anne Price has worked for the University of Reading's Facilities Management Directorate for a number of years delivering management development training. She has also undertaken some consultancy work assessing development needs and recommending business solutions.
Feedback from those who have attended her courses has been consistently excellent and the transfer of knowledge back to the workplace has been impressive.
Anne not only motivates and inspires, she also puts amazing amounts of energy and passion in to what she does and have no hesitation in recommending her.
Anne Gallagher
Head of Training and Development
University of Reading
